Terms & Conditions

1. Definitions

• 1.1 Company refers to [Company Name] Packers & Movers, its employees, agents, contractors, and representatives.
• 1.2 Customer refers to the individual, firm, company, or entity booking or using the services of the Company.
• 1.3 Goods refers to all items, belongings, furniture, appliances, vehicles, documents, and other articles entrusted to the Company for transportation, relocation, packing, storage, or handling.
• 1.4 Services include packing, loading, transportation, unloading, unpacking, storage, vehicle transportation, office relocation, household shifting, and related logistics services.

2. Acceptance of Terms

• 2.1 By confirming a booking, making payment, signing a quotation, work order, consignment note, invoice, or agreement, the Customer acknowledges acceptance of these Terms and Conditions.
• 2.2 The Company reserves the right to modify these Terms and Conditions at any time without prior notice.
• 2.3 Continued use of Company services shall constitute acceptance of any updated terms.

3. Quotations and Pricing

• 3.1 All quotations are based on information provided by the Customer.
• 3.2 If the quantity, volume, weight, or nature of goods differs from the information initially provided, additional charges may apply.
• 3.3 Quotations are generally valid for the period mentioned in the quotation.
• 3.4 Additional charges may apply for:
• Staircase carrying
• Long carrying distance
• Lift unavailability
• Delays caused by the Customer
• Additional packing requirements
• Special handling requirements
• Storage services
• Taxes and government charges
• Toll taxes, parking charges, and permits
• 3.5 Prices may change due to fuel cost increases, regulatory changes, route restrictions, or unforeseen circumstances.

4. Booking and Payments

• 4.1 A booking shall be considered confirmed only after receipt of the agreed advance payment.
• 4.2 The Company may require advance payment before commencement of services.
• 4.3 Remaining payment must be cleared before delivery or as agreed in writing.
• 4.4 Delayed payments may attract interest, penalties, or service suspension.
• 4.5 The Company reserves the right to withhold delivery until outstanding dues are fully paid.
• 4.6 Payments once made are generally non-refundable except where specifically approved by the Company.

5. Customer Responsibilities

• 5.1 Provide accurate information regarding the goods and destination.
• 5.2 Ensure lawful ownership or authority to transport the goods.
• 5.3 Disclose fragile, valuable, hazardous, perishable, or sensitive items.
• 5.4 Be present personally or through an authorized representative during loading and unloading.
• 5.5 Verify all goods before signing delivery documents.
• 5.6 Arrange necessary permissions for entry, parking, society approvals, and building access.
• 5.7 Remove all valuables, cash, jewelry, confidential documents, and personal identification documents before packing.

6. Packing and Handling

• 6.1 The Company shall use reasonable care in packing and handling goods.
• 6.2 The Company is not liable for damage arising from:
  • Defective or worn-out furniture
  • Pre-existing damage
  • Weak particle board furniture
  • Self-packed items
  • Improper disclosure of item condition
• 6.3 Fragile items shall be packed based on industry-standard methods; however, the Company cannot guarantee complete protection against transit risks.
• 6.4 Customers are advised to inspect packed goods before transportation.

7. Prohibited and Restricted Items

• Cash and currency
• Gold, silver, diamonds, jewelry
• Firearms and ammunition
• Explosives
• Illegal substances
• Narcotics
• Hazardous chemicals
• Flammable materials
• Perishable food items
• Live animals
• Important legal documents
• Passports
• Share certificates
• Negotiable instruments

If any prohibited item is discovered, the Company may refuse service immediately without refund.

8. Transit and Delivery

• 8.1 Delivery schedules are estimated and not guaranteed.
• 8.2 Transit times may vary due to traffic, weather, road closures, breakdowns, government restrictions, disasters, strikes, or labor issues.
• 8.3 The Company shall not be liable for delays beyond reasonable control.
• 8.4 Delivery may be delayed if payment obligations remain outstanding.
• 8.5 Delivery shall be deemed complete when goods are handed over at destination.

9. Inspection at Delivery

• 9.1 Customers must inspect goods immediately upon delivery.
• 9.2 Any visible damage or shortage must be noted in writing.
• 9.3 Claims after delivery without written remarks may not be accepted.
• 9.4 Signing delivery receipt means acceptance of goods.

10. Insurance

• 10.1 Insurance is optional unless included in writing.
• 10.2 Customers are encouraged to insure valuable goods.
• 10.3 Claims depend on insurance provider terms.
• 10.4 Company assists only in documentation.

11. Limitation of Liability

• 11.1 Company liability is limited as per applicable law.
• 11.2 Not liable for indirect or consequential losses.
• 11.3 Not liable for minor scratches or wear and tear.
• 11.4 Liability limited to declared value or service amount.

12. Storage Services

• 12.1 Goods stored at customer’s risk unless insured.
• 12.2 Storage charges apply as agreed.
• 12.3 Abandoned goods may be disposed after notice.
• 12.4 Release only after payment clearance.

13. Force Majeure

Company not liable for delays or losses due to natural disasters, war, riots, strikes, government actions, pandemics, or other uncontrollable events.

14. Cancellation and Rescheduling

• 14.1 Cancellation must be requested before service date.
• 14.2 Advance may be partially or fully forfeited.
• 14.3 Rescheduling depends on availability.
• 14.4 Company may reschedule due to operational needs.

15. Claims and Complaints

• 15.1 Claims must be submitted within 48 hours of delivery.
• 15.2 Must include invoice, consignment number, photos, and details.
• 15.3 Claims are subject to investigation.
• 15.4 Submission does not guarantee compensation.

16. Indemnification

Customer agrees to indemnify Company against losses arising from incorrect information, prohibited items, legal violations, or third-party claims.

17. Privacy Policy

• Name, address, phone, email, pickup & delivery details collected.
• Data used only for service purposes.
• Shared only with operational partners if required.

18. Website Usage Terms

• Website content is for information only.
• Unauthorized copying is prohibited.
• Website availability is not guaranteed.

19. Governing Law and Jurisdiction

• Governed by laws of India.
• Jurisdiction: [Your City, State]
• Disputes will be resolved amicably first.

20. Severability

If any clause is invalid, remaining clauses will remain valid.

21. Entire Agreement

This document is the complete agreement between Company and Customer.

22. Contact Information

Website: https://gatiworldwidepackers.in
Phone: +91 88742 88874
Email: info@gatiworldwidepackers.in
Jaipur Office: L-5 Gangaram Ki Dhani, Behind Karni Vihar Thana, Chitrakoot Scheme, Vaishali Nagar, Jaipur, 302021